Data deletion instructions

Disconnect your social account

1. Sign in to Compounded and open Marketing.
2. Open Settings, then find Publishing.
3. Select Disconnect beside Facebook or Instagram and confirm.

Disconnecting deletes the stored channel connection and OAuth credential from Compounded and stops future access through that connection. It does not delete posts already published to Facebook or Instagram.

Revoke access with Meta

You can also remove the Compounded Social App from the apps and websites or business-integration settings in your Facebook or Instagram account. Meta controls those settings and may change their location. Revoking access invalidates the provider authorization but does not automatically delete records that Compounded must retain for security, contractual, or legal reasons.

Request deletion of remaining Compounded data

Email support@compounded.ca with the subject “Social App Data Deletion Request.” Include the pharmacy or organization name, the connected Facebook Page or Instagram username, and an email address where we can respond. Do not send a password, access token, or patient information.

We will verify the request and delete or de-identify information that is no longer required to provide the service. We may retain limited records where required by law, security, fraud prevention, dispute resolution, or a binding customer agreement. We will explain any applicable limitation in our response.